Terms and conditions

The site you are browsing is www.divaniesofa.ro

Thank you for choosing to visit us, please read the terms and conditions below.

Overview

The website www.divaniesofa.ro is a virtual store intended for the sale of textile items and operates in accordance with the Electronic Commerce Law no. 365/07.06.2002. The use of this electronic commerce site, hereinafter referred to as the "online store", for information or shopping purposes implies acceptance of the terms and conditions set forth below. The store owner has the right to make changes to these provisions without prior notice. These terms and conditions of use will be permanently available on the site.

Copyright and data privacy

The entire content of the www.divaniesofa.ro store is protected by the laws in force for the protection of copyright (Law no. 8/1996). The use of the listed elements without the owner's consent is punishable in accordance with the laws in force. It is also prohibited: accessing the site for the purpose of copying content, photos or data, both with automatic devices or programs, and manually copying the content. Any attempt at unauthorized access with a view to causing damage or fraud will be brought to the attention of the competent authorities.

Luxury Furniture SRL – seller (online store owner)

  • CUI: RO33461752
  • Reg. No.: J23/4746/2019
  • Phone: +40.372.617.989
  • Email: divaniesofa@gmail.com

LUXURY FURNITURE SRL undertakes to use the personal data entered by customers only for the purpose of effectively selling products ordered by them, as well as for the purpose of informing them on aspects related to the operation of the site and its offers.

According to Law no. 677/2001 on the processing of personal data and the free movement of such data, as subsequently amended and supplemented, and Law no. 56/2004 on the processing of personal data and the protection of privacy in the electronic communications sector, LUXURY FURNITURE SRL is obliged to manage the personal data you provide to us in a secure manner and only for the specified purposes.

By providing your data, you agree that LUXURY FURNITURE SRL will use it for the purpose of carrying out the company's commercial activity resulting from the statute and to receive the newsletter in order to inform you about our activity, promotions and news.

Any user who receives the newsletter from the website www.divaniesofa.ro can opt to unsubscribe by sending an email to info@divaniesofa.ro with the subject "unsubscribe from newsletter".

Using the online store

  1. By ordering products from the website www.divaniesofa.ro, the user consents to receive notifications from LUXURY FURNITURE SRL.
  2. LUXURY FURNITURE SRL reserves the right to make changes to the terms and conditions on the site, without prior notice, for which reason it is necessary to read them carefully. Reading this chapter of terms and conditions as well as the product ordering/delivery sections are considered to be an integral part of the contractual relations generated with the order.
  3. The chosen products and their quantity will be defined by the customer and will be found in the Shopping Cart, from where he can launch the order. An order, once sent, represents a firm commitment to purchase the respective products, as well as the fact that you have accepted the terms and conditions specified in this chapter and in the product order/delivery sections.

Store obligations

  • the dispatch of any valid order of a customer by the supplier in the shortest possible time, respectively within the terms provided in the section "Delivery and contractual conditions of purchases"
  • Orders received on holidays will be processed/shipped on the first business day. A valid order is one that has all the information required by the form correctly completed.
  • offers the buyer the opportunity to view the final value of the products and the related shipping fees before completing the transaction. The prices displayed are expressed in RON and include VAT.
  • sending the order to the buyer, via e-mail, in the form in which it was concluded, without the possibility of being modified by anyone in any way.
  • The store undertakes not to make public the personal data of customers or the transactions made. Personal data will be used only for the purpose stated in the previous sections. The staff who administer the store does not have access to edit customer data, to edit the content of orders or the order history.
  • The order received from the customer is considered a contract and is subject to the provisions of the law regarding the legal regime of distance contracts.
  • takes over and communicates to those qualified to resolve any request from customers, in the shortest possible time.

To avoid any doubt, the user/buyer expressly acknowledges and accepts that the products sold by LUXURY FURNITURE SRL are not mass-produced products and that they are manufactured in a personalized manner, exclusively based on the user/buyer's order and in the conditions of color, shade, configuration, material, shape and dimensions requested by the latter.

As an exceptional situation, LUXURY FURNITURE SRL may also sell products in stock, their purchase conditions being mentioned separately both on the seller's website www.divaniesofa.ro and in this contract and in commercial communications. 

Disclaimer

Taking into account the legal regulations in force, the store has no responsibility regarding:

  • ambiguous statements, misspellings, incorrect prices, etc.
  • differences between the image of a product in the store, as it appears on your monitor, and the products received, differences relating to color, shade, etc.
  • the mismatch between the purpose for which a product was purchased and its functionality.
  • the availability of the displayed products in stock, as they are sold within stock limits or through special orders. For this reason, the store may not be able to fulfill a certain order if the requested product is no longer in stock and was not expressly requested through a special order.
  • incorrect information provided by the buyer. The supplier has the right to verify any order by telephone, asking the buyer to confirm personal or order-related data.
  • defects, damages or accidents due to proper or improper use of products purchased from this store.
  • delivery delays due to the supplier, courier/post or other reasons
  • damage, destruction, losses occurring during transport to the recipient, which are the responsibility of the carrier.
  • The store reserves the right to refuse to execute some orders, without giving reasons for this choice.
  • the inconvenience caused by the interruption of access to the store due to the internet service provider (ISP)
  • the possibility of contacting viruses by accessing this store or by receiving informative or promotional emails.
  • the content or nature of the sites through the links of which a customer reaches the store.

Delivery and contractual conditions of purchases 

PAYMENT TERMS AND PENALTIES

  1. For products in stock, payment will be made by the buyer, in full in advance, by money order or cash, and delivery/pickup of the goods will be honored within the next 72 hours.
  2. For products not in stock and requested as a result of the order placed by the customer, payment will be made by the buyer, as follows: minimum 50% of the order value in advance, and the remaining payment will be paid before the delivery of the products, within 5 calendar days from the communication of the related invoice by the Seller. Payment can be made by money order or cash, and the delivery/pick-up of the goods will be honored within 90 working days, from the moment the amount paid by the buyer representing the advance has reached the account of LUXURY FURNITURE SRL
  3. Delivery times may be unilaterally modified by the Seller if they are affected by transport delays due to situations beyond the Seller's control, decisions by manufacturers or the intervention of authorities in the transport/verification/taxation/delivery process.
  4. The seller undertakes to pay the buyer penalties in the amount of 0.05%/day of delay of the amount paid. Days of delay are considered those that exceed the 90 working days and will be calculated until the date of actual delivery.
  5. The buyer cannot cancel the order after it has been put into production. In case of delay, penalties will apply as set out in the previous paragraph.
  6. The Buyer undertakes to receive the ordered products within 15 calendar days from the date of the notification received by e-mail regarding the arrival of the products at the Seller's warehouse. If the Buyer does not receive/pick up the products within the aforementioned period, he will pay a storage fee of 0.25%/day of the value of the undelivered/undelivered products in the warehouse.

RECEPTION OF GOODS

  1. The quantitative and qualitative reception will be made at the supplier's premises or at the buyer's premises. The buyer will be present (in person or through his representatives) at the delivery and unloading of the products and at their reception.
  2. Upon receipt of the goods, a handover-reception report will be drawn up by the two parties, clearly mentioning the discrepancies between the delivered products and the order, both in terms of quantity and quality.
  3. The signing of the acceptance report without objections by the buyer implies the irrevocable and full acceptance of the delivered products in terms of quantity and apparent defects. Any subsequent complaint regarding the quantity and apparent defects of the delivered products will not be taken into consideration.
  4. If the customer collects the products from the seller's warehouses or if deliveries are made with third-party carriers, the buyer signs and confirms in the delivery receipt that he received the packages intact, not having the possibility to open and check them. In these situations, after delivery, the buyer is obliged to check the products for any quantitative or qualitative deficiencies and to inform the seller within a maximum of 72 hours from the time of delivery. If no irregularity has been reported within the aforementioned period, the seller Luxury Furniture SRL reserves the right to refuse subsequent complaints regarding the condition and conformity of the delivered products.
  5. The products benefit from a warranty period of 24 months from the date of the order handover report for individuals and 12 months for legal entities.
  6. In the case of upholstered furniture (sofas, corner sofas, armchairs, upholstered beds, etc.) the buyer accepts a normal dimensional tolerance of ± 7 cm. For other furniture items, the normal tolerance is ± 3 cm.
  7. For manufactured and custom-made products, the buyer expressly accepts that they cannot be manufactured identically in terms of texture, color shades on different surfaces and apparent peculiarities on the material with the product images presented on the website. www.divaniesofa.ro or with the products displayed in the company's showrooms.
  8. The buyer accepts that minor differences in color, material or texture may occur. These are not considered manufacturing defects.
  9. The buyer accepts that solid wood products may have small cracks or knots depending on the nature of the wood or that small cracks may appear over time depending on the conditions in which the products are stored (temperature outside the range of 18-30 degrees Celsius and high humidity). These are not considered quality defects.

TRANSPORTATION AND DELIVERY OF GOODS

  1. The delivery of the goods sold will be made according to the clauses provided in art. 7.4, within a maximum of 10 days from the date mentioned in the notification regarding the availability of the products, provided that the products to be delivered are paid in full.
  2. During the warranty period, transportation from the customer to the place where the service is performed and transportation from the service to the customer is at the seller's expense. Proper packaging of the products to be picked up is the responsibility of the buyer.
  3. The transportation and assembly of the products can be performed either by the seller or by the buyer. When these services are offered together, the buyer can opt separately only for the transportation service and not for the assembly of the products.
  4. Transportation is carried out with our own fleet or with third-party carriers. Product assembly is carried out by a dedicated team.
  5. The assembly of office furniture will be calculated and charged separately, without the taxes/costs applied above.
  6. The transportation and installation services provided by the seller are determined depending on the delivery area and the value of the order according to the following rules:

a) Bucharest – Ilfov area:

  • for orders with a value of less than 10,000 lei – the company provides transportation and assembly of the products for a fixed fee of 350 lei
  • for orders with a value equal to or greater than 10,000 lei: shipping and installation are free

b) the cities of Constanta, Brasov, Timisoara and Cluj Napoca:

  • for orders with a value of less than 10,000 lei – transportation and assembly can be carried out for a fee, respectively a fixed fee of 350 lei for transportation and a fee of 3% of the order value for assembly
  • for orders with a value equal to or greater than 10,000 lei, transportation and assembly can be carried out for a fee, respectively 5% of the order value for transportation and 3% of the order value for assembly

c) the rest of the localities:

  • for orders with a value of less than 10,000 lei – the company only provides the transport of the products for a fixed fee of 350 lei
  • for orders with a value between 10,000 lei and 50,000 lei, the company only provides the transport of the products for a fixed fee of 5% of the order value
  • for orders with a value greater than 50,000 lei, transportation and installation can be carried out for a fee, respectively 5% of the order value for transportation and 3% of the order value for installation

The prices mentioned above include value added tax.

  1. The installation or dismantling of lighting fixtures, bathroom furniture and sanitary installations is the responsibility of the customer. Any perforation/anchoring/drilling of walls/ceilings necessary to complete the installation of the furniture items is and remains the sole responsibility of the buyer.
  2. Luxury Furniture SRL reserves the right to make partial deliveries and to invoice the buyer for the products available for these deliveries. Partial deliveries are fully subject to the terms and conditions of this contract. The customer undertakes to pay the remaining invoices issued for the products partially available under the terms and conditions of this contract.

CONTRACTUAL OBLIGATIONS OF THE PARTIES

  1. In case of exceeding the delivery deadline, the seller undertakes to pay the buyer penalties in the amount of 0.05%/day of delay of the amount paid. The days of delay are considered those that exceed the delivery deadline and will be calculated until the actual delivery date, in full days.
  2. If the buyer does not pay the remaining payment within a maximum of 5 calendar days from the issuance of the invoice for the remaining payment, the seller will postpone the delivery of the products, will calculate the late payment penalties and has the right, at its discretion, to apply the storage fee and/or to consider the contract resolved, without court intervention and without any other formalities than those provided below.
  3. For the termination of the contract, the seller will send a notification granting the buyer an additional payment term of 10 calendar days during which the buyer is obliged to pay the remaining payment, penalties and storage costs. After the expiration of the aforementioned term, the contract is considered terminated, and the seller will have the right to sell the unpaid products, the buyer remaining liable for the difference not collected by the seller as well as for the equivalent of the penalties and storage fee.
  4. The seller is obliged to deliver the goods according to the invoices issued and the products must correspond qualitatively and quantitatively.
  5. Based on the order placed, the details regarding the size of the ordered items, the buyer undertakes to ensure access to the home or to the delivery location. In this regard, the buyer assumes exclusive responsibility for the chosen access solution as well as for any damage to surfaces, walls or other objects due to the failure to ensure optimal access to the home or to the delivery location.
  6. Any change in the buyer's title, address, account number, administrator or any other data will be communicated in writing to the seller by registered letter with acknowledgment of receipt under penalty of damages.

FRAUD

Any attempt to access personal data belonging to another user, to modify the content of the website www.divaniesofa.ro, or to affect the performance of the server on which the website runs will be considered an attempted fraud and criminal investigation will be initiated against those who attempted this.

The store will attempt to resolve any conflicts that may arise between the parties involved amicably. Any disputes arising from the interpretation or execution of these “Terms and Conditions” will be resolved amicably, and if this is not possible, the dispute will be referred to the competent court at the seller's legal headquarters.